Terms and Conditions
Novelty Royale Terms and Conditions of Sale
These Terms and Conditions apply to orders placed through the Novelty Royale website, showroom, WhatsApp, Instagram or any other authorised sales channel.
By confirming an order and making payment after receiving access to these terms, the customer confirms that they have read and accepted them.
- Orders and Payment
Customers must review and confirm all order details before payment, including the product, size, colour, measurements, customisation, delivery address and event date, where applicable.
An order is confirmed after full payment has been received and all required information has been provided and approved.
Customers are responsible for ensuring that the information supplied is complete and accurate. Additional costs resulting from incorrect measurements, addresses or order details provided by the customer will be charged to the customer.
Prices and applicable charges will be disclosed before payment. Bank, payment-platform or currency-conversion charges imposed by third parties may be payable by the customer.
If Novelty Royale cannot fulfil an accepted order, an appropriate refund will be issued through the original payment method where reasonably possible.
- Production and Express Orders
Most Novelty Royale pieces are made after an order is confirmed.
- Standard production: 4–7 working days
- Express production: 2–4 working days
- Express fee: ₦15,000 per outfit
Working days are Monday to Friday, excluding public holidays.
Production begins on the next working day after full payment and confirmation of all required details, including size, colour, measurements and approved customisation.
Production timelines do not include delivery or courier transit time.
Express production is subject to availability and must be approved before payment. Customers must provide their required delivery date and location so we can confirm whether the request is achievable.
The express fee covers accelerated production only. It does not include delivery charges or guarantee a courier’s delivery time.
If an accepted express order is not completed within the agreed production period for reasons within our control, the express fee will be refunded. This does not apply to delays caused by incomplete or incorrect information, customer-requested changes, courier delays or circumstances outside our reasonable control.
Production may take longer during festive or high-demand periods. Novelty Royale will communicate anticipated delays and revised estimates where possible.
Customers ordering for an event must provide the event date before payment. A completion or delivery date is guaranteed only when accepted by Novelty Royale in writing.
- Product Appearance and Availability
Product colours may appear differently because of lighting, photography and screen settings.
Reasonable variations may also occur because of fabric characteristics, dye batches, body proportions and the handmade nature of our garments. These variations will not ordinarily be considered defects where the item remains materially consistent with the confirmed design.
Product and fabric availability may change. Where an approved material or detail becomes unavailable before production, Novelty Royale will contact the customer to agree on a suitable alternative or other appropriate resolution.
- Order Changes and Cancellations
Requests to change an order’s size, colour, measurements, delivery details or other specifications must be made within 24 hours of confirmation.
Changes are not guaranteed once production begins. Where a change can still be accommodated:
- An additional charge may apply.
- The production timeline may be extended or restarted.
- A previously agreed completion date may change.
Cancellation requests will be considered according to the stage of the order. Reasonable costs already incurred for fabric, materials, labour or other committed services may be deducted from any approved refund.
Made-to-measure, bespoke, altered, personalised and custom-colour orders cannot be cancelled once production begins.
- Customer-Requested Alterations and Customisation
Requests to alter or customise an existing Novelty Royale design must be submitted and approved in writing before production begins.
Novelty Royale will provide or confirm a written summary of the approved alteration. The customer is responsible for reviewing the design, colour, fabric, measurements, placement of details and all other specifications before giving approval.
Reference photographs, sketches and digital mock-ups are visual guides only. Reasonable variations may occur because of fabric characteristics, body proportions, measurements, hand-finishing and practical garment construction.
Altering an original design may affect its fit, structure, balance, coverage, drape or overall appearance. Where reasonably possible, Novelty Royale will explain any known effects before production.
Novelty Royale may decline an alteration that cannot be executed satisfactorily or may compromise the garment’s fit, quality, structure or design integrity.
Once the alteration has been approved and production begins:
- Further changes are not guaranteed.
- Additional changes may attract extra charges.
- The production timeline may be extended or restarted.
- The order cannot ordinarily be cancelled because of a change of mind.
- Subjective dissatisfaction or an expectation not included in the approved written instructions will not qualify for a refund, exchange or complimentary remake.
Altered, customised, personalised and made-to-measure garments are not eligible for an ordinary exchange or refund because of a change of mind.
These restrictions do not apply where the finished garment is defective, materially different from the approved written details or affected by an error attributable to Novelty Royale. In such cases, we will provide an appropriate remedy, which may include correction, repair, replacement or refund at our discretion.
- Shipping and Delivery
Delivery estimates begin after the order has been completed and dispatched.
- Lagos: Approximately 24–48 hours
- Other Nigerian states: Approximately 2–4 working days
- International orders: Approximately 3–5 working days, depending on the destination and customs clearance
Delivery timelines are estimates and may be affected by festive periods, courier disruptions, customs clearance, severe weather or other circumstances outside our reasonable control.
Customers must provide a complete delivery address and reachable telephone number. Additional costs resulting from an incorrect address, missed delivery or customer-requested redirection will be charged to the customer.
Once an order has been handed to the courier, delivery is subject to the courier’s procedures and timelines. Novelty Royale will provide reasonable assistance where a courier investigation is required.
Please contact us through WhatsApp promptly if an order appears lost or damaged in transit.
- International Customs and Duties
International delivery fees do not include customs duties, import taxes, tariffs or similar charges unless expressly stated.
These charges are determined by the destination country, are payable by the recipient and cannot be guaranteed or accurately predicted by Novelty Royale.
Refusing to pay customs charges or accept delivery does not cancel an order or automatically qualify the customer for a refund.
If a parcel is returned because of unpaid customs charges, refusal of delivery, an incorrect address or missed delivery, the customer may be responsible for customs charges, return delivery and redelivery costs.
- Returns, Size Exchanges and Refunds
Customers must review our size chart carefully before placing an order.
A standard-size item may qualify for a size exchange if:
- The request is made within seven calendar days of delivery.
- Approval is obtained before the item is returned.
- The item is unworn, unwashed, unaltered and undamaged.
- It is free from makeup, stains, fragrance, deodorant and bodily odour.
- All tags and original packaging are intact.
Where the customer selected the wrong size, the customer is responsible for the return delivery cost and the cost of sending the replacement item.
An exchange will be processed only after the returned item has been received and inspected. Items returned without prior approval may not be accepted.
The following items are not eligible for an ordinary size exchange:
- Made-to-measure or custom-measurement garments
- Bespoke garments
- Altered or personalised items
- Custom-colour orders
- Clearance-sale items
These exclusions do not apply where an item is defective, incorrect or materially different from the confirmed order.
We do not provide cash refunds for change-of-mind purchases or incorrect size selection. Eligible standard-size items may instead be exchanged or converted to store credit after inspection.
Original delivery fees, express fees, customs duties and other third-party charges are non-refundable unless the issue resulted from an error attributable to Novelty Royale or applicable law requires otherwise.
- Defective, Damaged or Incorrect Items
Customers should inspect their orders promptly after delivery.
Incorrect, damaged or apparently defective items should be reported within 48 hours of delivery. Customers should provide their order number and clear photographs or videos showing the issue.
Reporting after 48 hours does not remove any rights that cannot lawfully be limited, but delays may affect our ability to verify the cause of damage or raise a courier investigation.
Where Novelty Royale confirms that an item is defective, incorrect or materially different from the agreed order, we will provide an appropriate remedy, which may include correction, repair, replacement or refund.
Novelty Royale will cover reasonable return and replacement delivery costs for confirmed errors attributable to us.
- Uncollected and Returned Orders
Customers must arrange collection or delivery promptly after being notified that an order is ready and must keep their contact details up to date.
Orders returned because of an incorrect address, missed delivery, refusal of delivery or unpaid customs charges may attract return and redelivery costs payable by the customer.
Completed orders will be stored for up to 12 months from the date of the first collection notice.
Where an order remains uncollected after 12 months, Novelty Royale will send a final written notice using the contact details provided by the customer and allow an additional 30 days for collection.
If the order remains uncollected after the final deadline, Novelty Royale may donate, recycle or otherwise dispose of it to the extent permitted by applicable law. Novelty Royale is not required to provide storage indefinitely.
- Privacy
Novelty Royale processes personal information in accordance with its Privacy Policy and applicable data-protection law.
Personal information may be used to process orders, receive payments, arrange deliveries, provide customer support, maintain business records and meet legal obligations.
Please review our separate Privacy Policy for information about data collection, cookies, marketing, information sharing and customer rights.
- Intellectual Property
All Novelty Royale designs, photographs, videos, logos, graphics, product names and website content remain the property of Novelty Royale or their respective rights holders.
They may not be copied, reproduced, modified, distributed or used commercially without written permission.
Nothing in these terms transfers ownership of Novelty Royale’s intellectual property to a customer.
- Events Outside Our Control
Novelty Royale will not be responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, customs delays, severe weather, government restrictions, public emergencies, infrastructure failures or similar events.
We will communicate material delays and revised estimates where reasonably possible.
Nothing in this section excludes responsibility for an error, defective performance or other liability that cannot lawfully be excluded.
- Complaints and Dispute Resolution
Customers should contact Novelty Royale promptly if they have a concern so we can investigate and seek a fair resolution.
If a complaint cannot be resolved directly, the customer may exercise any right to approach the appropriate consumer-protection or regulatory authority.
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
- Changes to These Terms
Novelty Royale may update these Terms and Conditions when our operations or legal obligations change.
The terms provided to the customer and applicable when an order is confirmed will ordinarily govern that order. Updated terms will apply to future orders unless applicable law requires otherwise.
- Contact Us
For orders, complaints or questions regarding these terms, contact:
Novelty Royale
Surulere, Lagos, Nigeria
Email: support@noveltyroyale.com
Telephone/WhatsApp: +2347063147939
Website: www.noveltyroyale.com