Last updated: 22 September 2026

Novelty Royale respects your privacy. This policy explains how we collect, use and protect your information when you interact with us through our website, showroom, WhatsApp, Instagram or other authorised channels.

Information We Collect

We may collect your:

* Name, phone number, email and delivery address.
* Order details, measurements, preferences and customisation requests.
* Photos or videos you provide for orders, alterations or complaints.
* Payment confirmations and transaction references.
* Messages, enquiries and customer-service records.
* Website information, including device details, IP address, pages visited and cookie preferences.
* Marketing preferences.

Payment providers process full card or banking details directly. Novelty Royale does not store complete payment credentials.

How We Use Your Information

We use your information to:

* Process and deliver orders.
* Confirm measurements and customisation requests.
* Process payments and prevent fraud.
* Provide customer support.
* Manage deliveries, returns and exchanges.
* Keep business and legal records.
* Improve our services and website.
* Send marketing messages where permitted.
* Comply with legal requirements.

How We Share Information

We may share relevant information with:

* Couriers and delivery providers.
* Banks and payment processors.
* Website, hosting and communication providers.
* Professional advisers.
* Customs, government or regulatory authorities where required.

We do not sell or rent your personal information.

International orders may require information to be shared with service providers or authorities outside Nigeria. We take reasonable steps to protect your information during such transfers.

Cookies and Marketing

Our website may use cookies to operate properly, remember preferences and understand website activity. You may manage non-essential cookies through your browser or our cookie settings.

You may unsubscribe from marketing messages at any time. This will not affect necessary order or service communications.

Data Retention and Security

We keep personal information only as long as necessary to complete orders, maintain records, resolve disputes, prevent fraud and meet legal requirements.

We use reasonable safeguards to protect your information. However, no online platform is completely secure. Do not send payment credentials through WhatsApp, Instagram or other unsecured channels.

Your Rights

Subject to applicable law, you may request access to, correction or deletion of your information. You may also object to certain processing, withdraw consent or unsubscribe from marketing.

We may request identification before processing a privacy request. You may also contact the Nigeria Data Protection Commission with a concern.

Children’s Privacy

Our services are not directed at children. Information about a child should be provided by a parent or legal guardian.

Third-Party Platforms

Instagram, WhatsApp, payment providers and other third-party platforms have their own privacy policies. Novelty Royale is not responsible for how they process information outside our control.

Changes to This Policy

We may update this policy when our practices or legal obligations change. The updated version will be published with a new date.

Contact Us

For privacy questions or requests, contact:

Novelty Royale
Surulere, Lagos, Nigeria
Email: support@noveltyroyale.com
Telephone/WhatsApp: +2347063147939
Website: www.noveltyroyale.com